Emotional Intelligence Training for Managers - Melbourne

# Emotional Intelligence Training for Managers Melbourne

## Overview

We've all had that boss who could come into a room and figure out right away that things were tense, or the one who just knew what to say, no matter what, when one of their team was falling short. What separates these outstanding leaders from the rest isn't simply their technical acumen, it's their emotional intelligence.

Leading people today is less about spreadsheets and performance metrics. You're working out the remote team dynamics, crossing the generational communication divide, and helping the team navigate personal challenges, all while trying to stay productive. This comprehensive training provides managers with the social and emotional intelligence tools they need to lead in a dynamic, ever changing work environment.

Through experiential exercises, case studies, and research based methods, participants will learn how to identify the invisible layer of emotions underpinning their organisations, meet higher and higher team demands, lead truly adaptive teams, and foster the psychological safety teams need to be successful. This is not about becoming a workplace shrink, it is about mastering the techniques of interpersonal relations which can elevate good managers to become exceptional leaders.

## Curriculum Based Outcomes

### Module 1: Self Awareness Foundation

Pinpoint one's own triggers and responses on an emotional level

Learn to keep your emotions in check when under pressure

Develop personal plans for action to manage stress and build resilience

### Module 2: Reading the Room

Identify verbal and non verbal signs of emotion in others on the team

Learn how anxiety in the workplace affects performance

Develop your skills of observing for early intervention

### Module 3: Communication That Connects

Learn difficult conversation templates designed to protect relationships

Adapt to various personality types based on the communication styles

Establish trust by engaging in genuine, empathic conversation

### Module 4: Resolving Conflict and Managing the Dynamics of a Team

Use conflict resolution methods to build relationships rather than harm them

Create psychological safety within teams

Embed meaningful conversations into stressful times

### Module 5: Building Resilient Teams

Adopt motivation techniques for each of your team members

Build resilience in teams undergoing change

Create community resources for emotional health in conjunction with communities where we serve

## What You Will Learn

### Personal Emotional Management

Ways to keep cool under pressure

Ways to deal with your own stress and frustration

Tips for rebounding from setbacks while being there for your team

### Team Emotional Intelligence

How to recognise when team members are struggling before productivity tanks

Tactics to support employees struggling with workplace anxiety

How to foster a culture where people feel safe to express concerns

### Advanced Communication Skills

Structures for giving feedback that energises rather than de energises

Skills for tough conversations that can improve relationships

Ways to adjust your management style to different personalities

### Conflict Resolution Mastery

Ways to deal with team tension before it gets out of hand

Instruments of dispute resolution that maintain working relationships

Strategies for transforming workplace challenges into opportunities for success

### Creating Psychological Safety

How to make team members speak up with ideas or concerns

How to develop trust in across social and multi generational teams

Ways to keep your team together during change and disruption

## Concluding Remarks

This rigorous training regime reshapes your fundamental relationship with managing people through building up your emotional intelligence. Instead of following simple command and control, you will lead from the heart, from understanding, from empathy, from human connection.

People walk away with tangible tools they can use on day one such as 'conversation frameworks', 'stress busters', and 'team exercisers'. You'll be able to be more tactful when dealing with sensitive situations, from helping a team member work through some personal issues to managing departmental disagreements.

The outcome is much more than just increased team performance, it's the building of leadership capability to make workplaces where people really do want to offer their best. It will open up your team's lines of communication, strengthen your ability to keep it all in perspective, and help you build the strength and mental toughness necessary to be effective in today's competitive Business climate.

The returns on this training investment are in the form of reduced staff attrition, higher team morale, and the type of cooperative environment required to thrive in business. And, even better, you'll acquire a set of emotional intelligence tools to separate average managers from great leaders.